Financial Solutions Wales: competence based on experience

As a professional and highly experienced insurance adviser, our primary considerations are to find our customers value for money and peace of mind. We help our customers select the best insurance cover for their various situations, and we're totally independent when it comes to issuing recommendations: i.e. we're not affiliated to any insurance provider. We've summarised the principles behind our work in five overarching themes:

• Competence
  We work to the highest standards in all insurance-related services, guaranteed by the strength of our acquired experience and by our commitment to continual specialist training for all our staff.
• Customer proximity
  Taking out insurance is a very personal matter. We envisage our role as that of a sound and reliable partner for the customer.
• Individual solutions
  Our experience has shown that there's rarely a one-size-fits-all solution for insurance policies or packages. We focus on creating tailor-made, personalised insurance solutions for all our customers. 
• Help in the event of damage or loss
  Our service continues even after an insurance policy has been taken out. We're available to offer our customers advice and practical assistance in the event of damage or loss.
• Long-term partnership
  We focus on long-term relationships with our customers and will often advise them throughout their lives on all insurance-related matters.

Financial Solutions Wales is authorised and regulated by the Financial Services Authority.

The Financial Services Authority

The FSA, to give it its shorter title is the government watchdog that regulates all financial and insurance firms – this ranges from the largest multinational bank, to the financial adviser operating as a sole trader. The FSA handbook of rules and guidance lays down the laws to which all Independent Financial Advisers must adhere, and the way they treat customers is governed by the ‘Conduct of Business’ (COBS) rules. The rules are freely available from the FSA’s website– www.fsa.gov.uk. Please note: this is an external site and our firm is not responsible for the content.


‘Key Facts about our services' tells customers about the firm’s activities, whether they offer advice from the whole market, or a range of companies, or even a single firm. It also includes information about the firm being authorised and regulated by the FSA.

'Key Facts about the cost of our services' tells the customer about the service provided by the firm, the payment options and the way in which the firm is remunerated. This document is only provided to clients obtaining Investment advice.


You can ask to see these documents at any time. Use the 'contact us' page to request these.

If you are unhappy about the advice or service you have received you should firstly contact the firm that provided the advice or service. This gives them the chance to put things right and/or to provide their own version of events. Should you remain dissatisfied you can refer your complaint to FOS who will investigate the complaint independently and make a ruling. FOS work with customers and financial advisers to resolve a complaint, and when they do have to make a ruling it is binding upon the firm.

If you try to submit a complaint to a firm and the firm is dissolved, or unable to meet its obligations, you may have recourse to the FSCS (Financial Services Compensation Scheme). This is a service funded by all the companies within the industry to protect customers where firms have closed or gone into liquidation.

Would you like to meet us?

We'll be happy to offer you a no-obligation consultation so that we can examine the key aspects of your future insurance strategy together.